Frequently Asked Questions
Registration questions
Credits, Makeup classes and Refunds
Setting up IntelliBricks classes in your school/ homeschool group
Virtual Classes: Software and Equipment
- What will I need to join the virtual class?
- Why can’t I not use a smartphone or a tablet for the class?
- Where can I download SCRATCH for the coding class?
- Where can I download Sketchbook for the Digital Drawing Class?
- What are the software and system requirements for WebDevelopment classes?
- When will I get the link for the virtual class I registered?
- What if I have issues downloading software and setting up?
- With so many security issues coming up with platforms like zoom, what steps have you taken to ensure safety?
- What else can a student do to be prepared for the IntelliBricks Online Class?
- Is Parent participation required for the classes?
In-Person Classes: Lego® Classes
In-Person Classes: Viewing your child’s work
In-Person Classes: Sign out procedures and late pick up
Registration questions
How do I use the multiple registration discount?
The multiple registration and sibling discounts are automatically applied at checkout. No code is needed.
What if I cannot register online?
Please call us at 916.577.5115 to register by phone or email us at info@intellibricks.org. Unfortunately we don’t accept registrations by mail.
What payment methods do you accept?
At this time we accept only credit and debit cards.
Do you accept homeschool vouchers?
Yes, we are vendors for many homeschool groups. Please check with us to make sure your homeschool group is one of them before registering.
Can I sign up in the middle of a session, do you prorate the fee?
It depends on the type of session. Some sessions like Lego Robotics and Digital Drawing can be joined as long as there is space available. The system will automatically prorate the price. For other classes, registrations close as soon as the sessions start. If the registrations are open, you will see the class listed on our website.
Where can I find a copy of the waiver signed?
Copy of the waiver signed can be found at this link
Credits, Makeup classes and Refunds
What is your refund policy?
All refunds are subject to $15 processing fee and will be issued only up to a day before the class starts. No refunds will be processed after the class starts.
My child missed a class, can I get a refund?
No refunds will be issued for missed classes. We offer a prorated credit for up to 1 missed class every 6 weeks which can be used for future registration on our request.
Do you offer makeup classes if my child is absent for a class?
No makeups will be offered for the classes that your child was absent from. We offer a prorated credit for up to 1 missed class every 6 weeks which can be used for future registration on our request.
How can I use the credit in my account?
When you log in to your account and purchase a class from us, credit will be automatically applied to your purchase.
What If I cannot find a class that I like to register? What happens to my credit?
IntelliBricks is offering a variety of classes for different age groups. The credit in your account can be used to register for any member of your family. It can also be used to register for summer camps , please note that the credit never expires.
However if the credit was issued due to the Covid cancellations and if you cannot find a class you want to register please follow the link below to submit a refund request. As we are facing an unprecedented number of class cancellations, refund requests can take up to 30 days to process.
Setting up IntelliBricks classes in your school/ homeschool group
I don’t see my child’s school as part of your program, how can I get IntelliBricks classes at their school?
If IntelliBricks programs are not at your child’s school the best way to get them started is to bring it up to your school’s PTA or Principal. The more interest at your child’s school for our program the better! Please have either someone from the PTA or the School contact us to get a program started at your school.
Virtual Classes: Software and Equipment
What will I need to join the virtual class?
You will need a computer with a reliable internet connection to join our virtual classes. Tablets and smartphones lack specific functionality of computers. So please use a computer.
Why can’t I not use a smartphone or a tablet for the class?
Tablets and smartphones lack the screen sharing capabilities. Students should be able to share their screen to the instructor during the coding and digital drawing classes, so the instructor can troubleshoot when children have difficulties.
Where can I download SCRATCH for the coding class?
We have created a document to help you with the download process. Please click on the link below to learn more about downloading SCRATCH.
Download-Scratch.pdf
Where can I download Sketchbook for the Digital Drawing Class?
We have created a document to help you with the download process. Please click on the link below to learn more about downloading Sketchbook.
Download-Sketchbook.pdf
What are the software and system requirements for WebDevelopment classes?
We have created a document to help you with the download process. Please click on the link below to learn more about downloading Sublime.
Requirements for WebDevelopment classes
When will I get the link for the virtual class I registered?
The links to join the class will be emailed in the morning of the day the class starts.
What if I have issues downloading software and setting up?
Join the online meeting by clicking on the link that was emailed to you 15 minutes early. Instructors can help you set it up.
or
Email info@intellibricks.org day before the class and we can help you set it up.
With so many security issues coming up with platforms like zoom, what steps have you taken to ensure safety?
We are aware that some major virtual meeting platforms are facing various security threats. While the platforms are also working hard on their end to upgrade their products on our (IntelliBricks) side, we have taken the following steps.
- Setting meeting ID and password for each meeting, which will be emailed every morning of the meeting.
- Enabling waiting Room, so that every user can enter only when host conducting meeting admits him/her
- We have disabled join before host
- If a participant is removed for inappropriate content, they won’t be able to enter again.
- No files will be transferred during the meeting
- Restricting the recording feature
- Instructor will never leave the meeting unless all students have left.
- In order to ensure student safety, we also request parents not to share the meeting link and password to anyone.
What else can a student do to be prepared for the IntelliBricks Online Class?
If you have already downloaded the necessary software, then the only thing you can do is to visit the following link and watch the video to get yourself familiar with the zoom controls your child will use in the class. We will also go through these controls during the class.
https://youtu.be/9k-RX1kGWCw
Is Parent participation required for the classes?
As mentioned during registrations we expect parents to stay at least for the first 20 minutes of the class to make sure that your child is comfortable to use the virtual learning tool. Please note that we can teach SCRATCH/ Drawing or Abacus only if the virtual tool is working for your child.
IntelliBricks instructor will guide your child through the Zoom meeting controls as soon as the class starts. Our expectation from you as a parent/guardian is to make sure that after the instructor shows the Zoom controls,
- Your child can raise hand using zoom controls ( this is important for him/her to ask questions)
- Your child can give a thumbs up using zoom (to show he/she understood something)
- Your child can share his Scratch window (So we can help troubleshoot if his/her code is not working)
- Your child can switch between the Zoom window and SCRATCH window.
In-Person Classes: Lego® Classes
Do I need to purchase a Lego® kit to participate in the class?
IntelliBricks will provide all Lego® required for the class. Please note that children cannot take home any Lego® creations created during the class.
What kind of project will children work on during the class?
Depending on the theme of the session students will build a working model of a machine. Say for example if the theme is “battle bots”, students will build a turbo tank for one class, crossbow for the next class and so on. Each class is a new project and a new concept.
What kind of coding will students do during the Lego® Robotics classes?
Students will use a drag and drop interface to program their models during the Lego® Robotics classes.
Should the students clean up after the class?
Yes students should dismantle their Lego creations and place them on the tray provided to them.
In-Person Classes: Viewing your child’s work
How will I know what my child has created during the class?
We provide robotics class students with a take home report that detail the concept covered in class. For schools that do not follow a closed campus policy parents may arrive 10 minutes early to come and see what their student has created. Pictures are also taken during the class and will be shared once the session ends. If your child is enrolled in stop motion animation or digital drawing, we send out a pendrive as take away at the end of the course where you can view their creations.
I don’t see my child’s digital drawing/stop motion animation that they did this week, where is it?
Students are given a pendrive as take away at the end of their 6/8 week sessions with all their projects.
Can students get a copy of the lesson that they learned the day of class?
Unfortunately students cannot get a copy of the lesson that they learned, all lessons are the intellectual property of IntelliBricks. However, students are given a Take Home Report that contains the concept that they learned for the day.
In-Person Classes: Sign out procedures and late pick up
Do I really need to bring my ID everytime I pick up my child?
Yes, in order to ensure the safety of our students we ask that you bring a valid photo ID when picking up your child. In the event that the instructor changes for your child’s class they will ask for ID to confirm your identity. If you do forget your ID, Instructors do have a process to confirm your identity.
Why can’t parents/guardians come right into the classroom?
To ensure the safety of IntelliBricks students, we require parents/guardians to wait either by the door or the designated pick up area. This will ensure a safe and easy sign out procedure. Please show a valid current picture ID and sign your child out before leaving.
Do you have a late pick up policy?
Our policy about late pick up is as follows: After a 15 minute grace period from class being dismissed a fee of $1.00 per minute will be charged, only authorized parents/guardians can sign out a child from the class. If there is someone else who you need to add to the pick up list, please contact IntelliBricks before the class starts.
In-Person Classes: Kindergartners in the class
Will IntelliBricks instructors pick up children from Kindergarten before the IntelliBricks class starts?
We do offer Kindergarten escorting services at some schools. At schools where Kindergarten escorting services are not offered parents/guardians are responsible for bringing the child to class. Unfortunately we do not offer TK escorting as they tend to get out earlier than Kindergarten. All other grades are responsible for getting to the class themselves.
How does the Kindergarten Pick up procedure work?
IntelliBricks instructors will walk to each Kindergarten class with the list of students enrolled and take them to the IntelliBricks classroom. If your child is absent for the day, please inform us beforehand. Please inform the kindergarten teacher regarding your child’s enrollment in IntelliBricks.
What schools do you offer Kindergarten pick up at?
We offer escorting services for PM kindergartners in most schools. Since many schools offer an AM and PM Kindergarten, we can only pick up PM Kindergarteners. Please talk to us to make arrangements for escorting your Kindergartener before the class.